Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA) changing

26/03/2014 by Nita Coetzee
What you need to know

Some important laws that may affect your business, such as the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA), are changing. It’s important that you and your employees understand the changes to avoid penalties, give your customers peace of mind and build trust in your business.

Why are these laws changing?

Changing consumer laws will help consumers transact with confidence and support honest business practices. This will promote competition, innovation and sustained growth.

The law changes aim to:

  • make consumer law more accessible and understandable for both consumers and businesses
  • simplify business compliance
  • strengthen consumers’ rights
  • create more effective and enforceable consumer laws
  • better align New Zealand and Australian consumer law.

When do the changes take effect?

Some law changes took effect from 18 December 2013, so apply now. However, most of the key changes that may affect your business take effect six months later, from 18 June 2014, to give you time to change your practices if necessary.

How can I find out more?

Consumer Affairs and the Commerce Commission are developing guiding information for businesses and updating their websites and also producing an e-newsletter.

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